IT service management (ITSM or IT services) is a discipline for managing information technology (IT) systems, philosophically centered on the customer’s perspective of IT’s contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.

BEL Network Integration & Support provides small business network security services, IT Web Hosting services, internet marketing consulting services, and computer and server data backup to businesses and non-profits organization nationwide. Our services are designed to help the business owner Grow, Manage, and Protect the organization they’ve worked so hard to build.

We are entrepreneurs just like you, so we know that your time and resources are precious and that you need to be focused on what’s most important. Leverage our small business IT support solutions and passion for small business success to your advantage – whether that’s providing IT support and computer security services to your employees, protecting your critical data, or developing an Internet marketing campaign that brings leads in the door.

IT Support & Management – A Case Study

Alex Gordon is a wholesale stationery supplier located in Richmond, VA. Having inherited the business from his father, Gordon’s company has been supplying stationery to almost 45% of the Richmond market for over 75 years.

Gordon’s office had a network of 12 computers primarily used to process orders, keep a track of delivery schedules, stock position and payments. Because of the large volumes involved, Gordon and his staff were totally dependent on the 12 networked computers. Each morning, Gordon would arrive to work a little early, switch on all the computers and pray to God they were all working. If any computer faltered, Gordon would have to begin a process he hated the most – call the local network support company. He had done it so many times that he knew the routine well – wait for the automated message system to kick in, punch in the appropriate code etc., etc. If Gordon was lucky, someone from the IT support firm would call him before noon to find out details of the problem and then hopefully, send someone over to fix it before the end of the day.

Two years ago Gordon came into contact with BEL Network Integration & Support, LLC (BELNIS) and then his World changed. To begin with, BELNIS sent a senior networking engineer to Gordon’s office. After a detailed FREE, no-obligation systems analysis, BELNIS created a special presentation for Gordon who liked what was on offer so much, that he inked the deal immediately.

Today, Gordon’s major customers no longer place orders on the phone – instead they use the internet to login to Gordon’s new network and enter their requirements. Simultaneously, thanks to the new network and software in place, Gordon has introduced SMS-your-order facility. Small and medium sized businesses as well as individuals now SMS their orders. Such SMSs are instantly and automatically logged into Gordon’s network. Gordon’s suppliers benefited as well – they can now securely log into Gordon’s network and get an instant update on Gordon’s stock requirements. No need for phone calls, no need to receive hard copies of stock requirements and then re-key it into their own computer. The local delivery agency too was given access to Gordon’s new network and was able to save time and money by planning delivery schedules more accurately. Logistically, the entry of BELNIS brought a great deal of success (and smiles) to Gordon, his suppliers, the delivery agency and more importantly, his customers.

Let’s take a look at the financial impact:

Until the new networking system was designed and installed, Gordon had 4 telephone operators. Now he needs only one. He had 12 poorly networked computers – now he has just 5 well networked computers that provide ultra secure access to his clients, suppliers and delivery agency. Thanks to the new networking and state-of-the-art inventory management software, Gordon now physically stocks about 16% less goods – this despite his business having increased by 14% every since the new network was put in place. In total, Gordon now has 10 less staff than before and because the number of computers has reduced to less than half, he also pays less for IT support.

Thanks to the Managed IT Service deal that Gordon has signed with BELNIS, Gordon can’t even remember when was the last time he had to call BELNIS to report a problem. The regular preemptive maintenance service from BELNIS is so good that they are able to catch any hardware, software or security weakness within the system before it becomes a cause for concern. It’s now two years since BELNIS designed and implemented the new network. During these two years, Gordon has suffered exactly zero down time.

For BEL Network Integration & Support, LLC, IT Support & Management is about delivering Computer Disaster Recovery and integration support to our customers and then maintaining it at 100% efficiency levels by regular preemptive maintenance.

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